Use our services on an as-needed basis. Customers can ask for individual services if required, without signing a Service Level Agreement. The service components and advantages of our standard service offering are:
The main focus of the PROBAT SLA lies on the benefits our customers receive as a result of the service. Thus they are:
Preventive and proactive maintenance measures reduce unexpected machine failure. Reduced and guaranteed reaction time of our technicians and spare part providers allow for fast on-site support. The extended availability of our experts ensures the best possible support even beyond normal working hours. The service management assists our customers in their service job scheduling.
General cost rates and contingents reduce expenditures and give you better planning stability and transparency of your maintenance procedures.
Additional consultation services and condition monitoring increase productivity and guarantee an optimal maintenance strategy. Extended software and hardware services and additional training options ensure high efficiency and security of personnel and machines.
High-quality and regular service lower the overall operating costs for your machines and plants. High discount contingents reduce your costs for maintenance services.
A fast and comprehensive spare parts service is essential to keep your machine running. Our original spare parts are made with the utmost precision, and we make sure that they are available at the right place and the right time. We can do this thanks to our comprehensive spare parts warehouse and a global network of partner companies, along with expert contact partners and service staff near you.
You don’t always need to buy a completely new machine. It can often be just as sensible to check and service existing system components to bring them up to date. We are happy to do this for you. We analyse the current condition of your system and decide which measures are necessary to get it in shape.
Our experts take a close look at your machines and systems, and recommend suitable upgrade and expansion packages. These are always individually tailored to your specific needs.
Our retrofit service is proven, reliable and cost effective, and lets you invest in the future of your machines. We will be happy to help you.
Our experts can also provide support if one of your machines or even the entire production line breaks down. In these scenarios, it is essential to provide spare parts and repair services quickly, along with expert technical service. We can help you minimise system downtimes.
Monday till Friday: 7.00am – 5.00pm (CET)